Passwords are a major defence against hackers and developing good password practices will help keep your sensitive personal information and identity more secure.

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Tips for Developing Better Passwords

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• Passwords should have at least 10 characters, include uppercase and lowercase letters, numbers, and symbols.

• Avoid common words; some hackers use programs that try every word in the dictionary.

• Never use personal information (your name, children’s names, dates of birth, etc.) that someone might already know or easily obtain.

• If you believe your system has been compromised, change your passwords immediately.

• Use different passwords (or at least a variety of passwords) for each online account you access.

 

If you must write down your passwords, keep them in a secure location away from your computer, use a proven password manager. Under no circumstances should you store them in a document on your computer.

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Why haven’t I received my activation email?

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There can be several reasons why you did not receive your activation email.

• There was a typo or error in the email address when you provided your email address to your facility. 

• The automated activation email message was caught by your spam filter.

• Your email provider might have blocked the automated email message.

 

Here’s what you can do:

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• Check your spam or junk mail folder for an email from no-reply@kids.cloud

• Add no-reply@kids.cloud to your email contacts or approved senders list.

• Ask your facility to check if your email address is correct in kids.cloud. 

• If the above measures did not help, and the administrator confirms that your account was activated, try to use another email address.

Please note that if your children attend different facilities which use kids.cloud, and you would like to access all of them with the same login, it is important to use the same email address for all these facilities.

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How do I change my email address?

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You can change your email by contacting an administrator at your facility. Once your email address will be changed you will receive a new email to activate your account with a new email. In addition, all communications from this moment will be sent to this new address. 

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How do I change or reset my password?

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To change your password

1. Login to your personal account at kids.cloud.

2. Click on your profile pictures or profile icon.

3. Select the “Key” icon.

4. Type your current password and provide a new password.

5. The system sends a confirmation message to your email address